• Mon - Fri 8:00 - 17:30

Standard Warranty Policy

Our warranty covers us sending a replacement equipment/device and retrieving the damaged or defective equipment/device for OBF’s (Out of Box failure) within a 7 (Seven) day period.

Within the limited warranty period, we will repair at no cost to user.

Our Smart Solar Inverter comes with a 1-year warranty.

WiSolar offers a warranty covering certain types of repairs for most new products. The Warranty offers 12-months coverage on WiSolar smart inverters and devices. The warranty does not cover user manuals or any third party software, settings, content, data or links, downloaded to the product, whether included during installation, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user. In addition the warranty does not cover:

* Defects caused by rough handling.

* Defects or damage caused by misuse of the Product, including screen breakage/damage or use that is contrary to the instructions provided by WiSolar and/or other acts beyond the reasonable control of WiSolar.

* Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, supplied, or authorized by WiSolar or was used otherwise than for its intended use.

* If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts or if the Product's serial number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of WiSolar.

* If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products. If a repair is necessary, then WiSolar will repair the product according to the warranty status and personalized repair options and locations. Repairing the product does not extend or otherwise affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.